FREE SHIPPING ON ALL ORDERS TO THE USA!
General FAQs
-
Who is Procelle Home?
Procelle is our company name and Procelle Home is our website that houses all our brands.
Brands we offer include:
-
WellnessOne (dietary supplements)
-
ProSol Works ( Household cleaning solutions)
-
Bugs N All (Automotive Cleaning Solutions)
-
Amish Craft Masters (Quality Amish Build Products)
-
Welgenics (Liquid Daily Vitamin Blend)
We are located in the great state of Minnesota. We recognize a need, and find a solution that really works for us. Then we want to share our successes with others.
-
-
What is your Return Policy?
We want you to be completely happy with your purchase. If you are not satisfied with any product, for any reason, you may return it for a refund of the purchase price within (30 days) from the shipping date. Please Note: If your purchase was eligible for Free Shipping, our shipping cost (the amount we paid to get the order to you) will be deducted from your credit or refund.
-
Will Procelle keep my information safe?
Yes! We will not sell, trade, or share your private information with anyone outside of the functions that allow us to conduct business operations related to you, your order, or our ability to share or contact you. For more information visit our privacy policy page.
-
Where is my order?
Once we ship out your order, you will get an email or text with a tracking number and a link to track your package. If you do not receive a shipping confirmation email or text please contact us at support@procelle.com. Include your name and order number. We will figure out what happened.
If your package has shipped and you have not received the order by the expected delivery date, please contact us at support@procelle.com so we can assist you.
-
When will orders be shipped?
It is our goal to ship orders within 24 hours after the order is placed. We ship during normal business hours Monday - Friday excluding holidays.
-
How long will it take to receive on order?
We have warehouses throughout the country. In most cases, you can expect delivery within 4 business days after the order has shipped.
-
Do you ship outside the USA?
We currently do not offer shipping outside the USA. If you have a special request, please contact us at Support@procelle.com
-
What if I have a problem?
We want to hear from you. Please email us at support@procelle.com We will do whatever we can to make it right.
-
Product arrive but is damaged. What do I do?
If you have a product that was somehow damaged during shipping, we ask you to take the following action:
- Take pictures of the product and box
- Email us: support@procelle.com
Include the pictures in the email, your name and order number, and a brief description of what was damaged.
We will make it right.
-
Can I get 10% off on all products for my first order?
First-order discounts apply to non-introductory products. New or introductory products have their own discounts.
More Savings Found Here
Loved By Our Customers
Effective Cleaning Results
Friendly To Our World
100% Satisfaction Guaranteed
